#LIGHTSPEED CUSTOMER SERVICE HOW TO#

Its plug-and-play setup makes it easy to use, and you have access to 24/7 customer support and onboarding assistance. Here are some tips you can use to protect your Ecwid store.Lightspeed POS S-Series (formerly ShopKeep) is designed with retailers and restaurants in mind. With the appropriate precautions, it's possible to reduce chargebacks considerably. To ensure your store is protected from fraud and risk of a chargeback, you can implement some techniques along with the Lightspeed Payments security methods.

#LIGHTSPEED CUSTOMER SERVICE HOW TO#

Lightspeed will also deal with the banks and processors on your behalf, and advise you on how to resolve the issue. In case of any suspicious customer, Lightspeed Payments will cancel the payment. For instance, comparing the billing and shipping addresses of a customer. Lightspeed Payments has its own methods to detect fraud and prevent chargeback. Best practices for a chargeback prevention After that, they will communicate your decision to the relevant parties. To do so, simply inform the Lightspeed Payments support agent in reply to an email regarding chargeback that you do not wish to dispute the chargeback. In that case, you can opt to accept the chargeback and absorb the cost of the disputed funds. While disputing a chargeback is a good idea if you have compelling evidence to submit, you may find a chargeback is filed against you that is difficult to contest, or you may decide that the amount in dispute is not worth the time and effort to fight for.

Proof that your policies and terms and conditions were conveyed to the customer.

Proof that the transaction in dispute has already been refunded.

They can be found in the Payment details on the Finance page

Transaction details, such as payment amount, transaction time, authorized amount, card brand, etc.

To help you win the dispute, the Lightspeed Payments support team will guide you with recommendations on what kind of evidence to supply. If the evidence is compelling enough, you win the dispute and have the chargeback overturned.

Once the customer’s bank (issuer) receives your evidence, it will review them.

Evidence must be submitted by the given deadline or you will automatically forfeit the dispute.

Your evidence will be submitted to the appropriate parties on your behalf.

Supply evidence to the Lightspeed Payments support team.

For example, signed delivery form, proof of undisputed transaction history, your company's return policies. Depending on the chargeback reason, evidence may vary.

After you receive an email from the Lightspeed Payments support team regarding the chargeback, gather evidence in support of the legitimacy of the transaction.

To fight the chargeback on Lightspeed Payments: If that doesn’t work, your next step can be disputing the chargeback. If you're able to arrive at an agreement with your client, have them send you an email confirming the agreement. Disputing a chargebackīefore officially disputing a chargeback, try contacting your customer directly to discuss the matter and attempt to resolve the situation without banks getting involved. The Lightspeed Payments support team will help you to understand a reason for chargeback and recommend what evidence to gather.

For each of the reasons, you may need to provide specific evidence to win the dispute. You can dispute a chargeback with evidence that supports the legitimacy of the transaction. Processing Errors: Disputes including Duplicate Charge, Incorrect Charge Amount, and other similar situations.Consumer Dispute: Chargebacks initiated by the cardholder in regards to product, service, or merchant issue (for example, shipped goods were not received).Authorization: An authorization was required but not obtained, or an authorization request received a Decline or Pickup response, and the transaction was completed anyway.Chargeback reasonsĪny chargeback is very likely to fall under one of the following reasons: Regardless of the outcome, you will be charged a $15 fee per chargeback.

If the case is lost, money will be returned to a customer. If the case is won, the disputed amount will be returned to you. The customer’s bank reviews the case and makes a decision.

To dispute the chargeback, collect evidence and send it to the issuing bank. You can either accept the chargeback or dispute it. If a customer who paid with Lightspeed Payments filed a chargeback against you, the Lightspeed Payments support team would contact you to discuss your options. Chargebacks can happen for quality issues, merchandise not received, duplicate processing, or other reasons. Occasionally, you may face a chargeback-a return of money to a customer when they question a transaction and ask their card-issuing bank to reverse it. After you set up Lightspeed Payments in your Ecwid store, you can start accepting payments from your customers.

Lightspeed customer service